Return

We gladly accept returns within 14 days of receipt, provided the product is undamaged, unused, and in its original packaging. Please ensure that you include the completed return form with your return.

Kindly note that custom orders, such as bridal bouquets and specially assembled arrangements, are final and cannot be returned or exchanged.

1. 14-day cooling-off period (Right of withdrawal)

For all ready-made products from our webshop (such as coasters in stock, standard keychains, or ready-made flowers), you have the right to cancel your order up to 14 days after receipt without providing a reason.

After cancellation, you have another 14 days to return the product to us.

2. Exception: Custom Orders cannot be returned

Because we make many products specifically upon request, the right of withdrawal does not apply to all items. The following products cannot be returned or exchanged:

Personalized wedding bouquets (made to measure and in color especially for you).
Self-assembled bouquets where you have chosen the flower types and colors yourself.
Custom orders (such as specific flowers made to order or other crocheted items).

These purchases are final as soon as production has started or the order has been completed.

3. Conditions for returns

If you return a ready-made product, it must meet the following conditions:

The product is completely undamaged, unused, and clean (free from, for example, animal hair or smoke odor).

The product is returned in the original, neat packaging.

The risk of the return shipment lies with the buyer. We therefore recommend sending the package with a Track & Trace code so that you have proof of shipment.

4. Return costs

The costs for the return shipment from you to our webshop are at your own expense.

5. Step-by-step plan: How do I return my product?

Register your return: Send an email to ktflowery@gmail.com within 14 days of receipt, stating your name, order number, the product you wish to return, and the return form.

Packing: Carefully pack the crocheted flowers or accessories (preferably in the original box) so that they cannot be damaged or crushed during transport. Shipping: Take the package to a postal point (e.g. PostNL or DHL) and keep the shipping receipt safe. It is also possible to drop it off yourself. Please contact us for this.

Refund: As soon as we have received the product in good, original condition, we will refund the full purchase amount (including any standard shipping costs paid for the outbound journey) within 14 days via the payment method you used.

6. Received a damaged or incorrect product?

Despite our careful checks, things can sometimes go wrong during transport. Have you received a product that is damaged, or did we accidentally send the wrong color? Then please contact us within 48 hours of receipt via ktflowery@gmail.com or WhatsApp (please include a photo of the problem). We will, of course, resolve this for you as quickly as possible and free of charge!